Cancellations

Students may cancel a lesson at least 24 hours in advance of the scheduled time for the lesson and LST Language will allow the Student to reschedule the lesson at no additional charge, subject to availability. If LST Language does not receive a cancellation notice at least 24 hours in advance or if the Student fails to appear for a lesson, LST Language shall have no obligation to reschedule a replacement the lesson. Students are not entitled to refunds for lessons, if the Student does not appear for the lesson or if LST Language receives notice of the cancellation less than 24 hours in advance. A Student who cancels a lesson at least 24 hours in advance may receive a full refund if the lesson is not rescheduled. Notice is deemed to be given when it is actually received by Fluent.
Lateness for lessons
Students should always be on time for lessons. Where a delay of up to 10 minutes or more is anticipated by the student, LST Language requires 30 minutes (half an hour) notice to be given in advance. Lessons will be rescheduled where possible. Where students are more than 10 minutes late to a lesson without prior notification, LST Language reserves the right to cancel the lesson without refund.

Limitations of delivery of online lessons

All online lessons are delivered subject to connection quality and adequate connection speed. Should the delivery of an online lesson be abandoned for technical reasons, LST Language may, in LST Language’s discretion, add up to 20 minutes of teaching time to the subsequent lesson. Unless otherwise agreed, it is not possible for students to claim any refunds for pre-paid lessons citing the connection quality or speed, as this will have been ascertained and deemed acceptable during the trial lesson period.

My cancellations

LST Language always strives to be available for all of the scheduled lessons, but will strive to provide advance notice of any cancellations. In the event that LST Language cancels a lesson, whether or not notice is given, the lesson will be rescheduled. In exceptional circumstances, advance notice of cancellation by LST Language may not be possible and students must accept lessons may need to be cancelled on the same day of the lesson.

Regular Lesson Slots

LST Language is dedicated to providing students with regular lesson slots, but please note that availability is not guaranteed. LST Language will make the best efforts to accommodate such requests, but the lack of availability for a preferred slot is not an acceptable reason for a refund.

Refunds

Refunds for lessons will be given only in accordance with the cancellation terms above.

Payment Terms

Invoices for all lessons are payable in advance using the cited payment methods, and students will receive an invoice to confirm the date of agreement. LST Language reserves the right to cancel any lessons after the first paid lesson at any time until payment is received in full by LST Language for additional lessons.

Limited Liability

LST Language makes no representations or warranties regarding the results that students may achieve as a result of hiring LST Language as a teacher. LST Language shall have no liability for a student’s failure to achieve desired goals or to attain the student’s desired results while studying with LST Language as a teacher.

Copyright of materials

LST Language retains the copyright of all tuition materials and recorded lessons provided unless otherwise stated. Tuition materials may be used freely for educational, non-commercial purposes only. All materials used must be accredited to LST Language. Organisations and individuals wishing to use such material for any other purpose should contact LST Language.

Changes to these Terms and Conditions

LST Language reserves the right to change, modify, revise or otherwise amend any provision of these Terms and Conditions, and any other terms, policies or guidelines governing tutoring services provided by LST Language, at any time at LST Language’s sole discretion by providing notice that the Terms of Use have been modified. Such notice may be provided by sending an email, or by posting a notice on LST Language’s website (www.lstlanguage.com) (the “Site”), or by posting the revised Terms and Conditions on the Site and revising the date at the top of these Terms and Conditions or by such other form of notice as determined by LST Language. Your continued use of tutoring services or your purchase of any tutoring services following the posting of the revised Terms and Conditions or other notice will constitute your acceptance of such changes or modifications. Otherwise, any changes or modifications will be effective within thirty (30) days of the posting of the revisions on the Site unless you notify LST Language within such thirty 30 days that you do not agree to the changes and stop using LST Language’s services. Therefore, you should review these Terms and Conditions regularly (at least every 30 days) to make sure that you understand the terms and conditions that will apply to your use of tutoring services.